Senator Bill Shorten firstname.lastname@example.org
15 Nov 2022
I just got a call from a lady in the NDIS – there was no fraud access!
She walked me almost moment-by-moment-like through what happened. Like the NDIS department who updated my record in processing a payment that day.
I also said I learned through the Robodebt Royal Commission that participents who access online MyGov > Centrelink are noted as “Cus Enq” – something that exasperates advocates and welfare recipients.
What a relief to speak with someone, sharing exact specific details – instead of being told to “not worry about it because it could be…”
She also promised to email me a summary of our phone call!
This is super helpful as I have a bad memory at times (cognitive impairments), so I can have no doubts if I forget how my “Potential Fraud?” Email turned out.
I can remember the details and remember – Case Solved!
If this is a result of adding extra full time staff to the NDIS, or just – privaliged compared to me – people sticking up for me, I am stoked.
Thank you to Bill Shorten and the team there. The guy I spoke to from the minister’s NDIS liason department too.
You’re awesome. I’m feeling awesome.